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Terms of Service

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1    Introduction 1.1    About these Terms. These Terms of Service ("Terms") govern your use of the services provided by Advanced Real Estate Services – Sole Proprietorship LLC (“ADRES”, “us” or “we”). These Terms apply to your use of the ADRES websites and mobile applications (other than our Dari Service) as well as all of our websites and software applications that incorporate or link to these Terms (collectively, the "Services") and any text, images, video, audio or other multimedia content, software or other information or material made available through the Services ("Content").  1.2    Acceptance of these Terms. By signing up for, or otherwise using or accessing the Services, you agree to enter into these Terms with ADRES. If you do not agree to these Terms, then you must not use the Services or access any Content. We may prevent or suspend your access to the Services (in whole or in part) if you do not comply with these Terms or any applicable law. 1.3    Contacting Us. The Services are provided by Advanced Real Estate Services – Sole Proprietorship LLC, a [limited liability company] with registered office at [Aldar HQ Building, RBW 11, Al Raha Beach].  Our customer service team are available to assist if you have questions about these Terms or any aspect of the Services. To seek assistance, please contact our team at support@thinkprop.ae.   2    Using the Services  2.1    Age Restrictions. In order to use the Services, you confirm that are 18 years or older. 2.2    Security & Data. You are responsible for making sure that your password and any other account details are kept secure and confidential and that any registration and account information that you submit to ADRES is true, accurate, and complete. If we have reason to believe there is likely to be a breach of security or misuse of the Services through your account or the use of your password, we may notify you and require you to change your password, or we may suspend or terminate your account. Any personal information you provide to us or we process as part of the Services will be handled in accordance with our Privacy Policy available at [https://thinkprop.ae/Terms]. 2.3    Prohibited Activities. You may not use our Services: 2.3.1    for any fraudulent or unlawful purpose;  2.3.2    in any manner that infringes the rights of any third party (including intellectual property and privacy rights) 2.3.3    to harm or attempt to harm any person, or to bully, insult, intimidate or humiliate any person; 2.3.4    to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); 2.3.5    to engage in any activity that interferes with or disrupts the performance of the Services, or servers or networks that host the Services, or attempt to circumvent, disable or otherwise interfere with security-related features of the Services;  2.3.6    to transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware; 2.3.7    to facilitate or permit any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the Services or the Content; 2.3.8    tamper with, update, change or attempt to gain unauthorised access to any part of the Services or any ADRES software, systems or technology used to provide the Services unless expressly permitted to do so ADRES;  2.3.9    access all or any part of the Services in order to build a product or service which competes with the Services; or  2.3.10    for any other purpose that is in violation of these Terms.    3    Re-scheduling /Cancellation / Refunds 3.1 ADRES reserves the right to reschedule, cancel, or change the location of an event due to low enrolment, instructor illness, and/or force majeure (like floods, earthquakes, political instability, etc). 3.2 If a course was canceled by ADRES, you are entitled to a full refund for the fees paid via coupons. These coupons are valid for twelve months from the issuing date. Unused coupons do not roll over and are nontransferable, non-creditable, and nonrefundable. Refunds are fulfilled in 30 working days. 3.3 In case of absence, no refunds or credits will be given. 3.4 If you are not able to attend a course, a notice needs to be given seven days prior to the start of the course. ADRES will refund the full amount via coupons which can be redeemed for ThinkProp courses. 3.5 Refunds, cancellations, and rescheduling requests should be directed to support@thinkprop.ae. 3.6 ADRES may modify its refund policy at any time without notice, provided that the refund policy in effect at the time of a transaction would apply to that purchase despite any subsequent changes in the policy.   4    Infringing or unlawful Content 4.1    Mitigating Infringing Content. We may, in our sole discretion: 4.1.1    delete or suspend accounts which are being used in an inappropriate manner or in breach of these Terms; and 4.1.2    identify and remove any Content that we deem is inappropriate, defamatory, infringes intellectual property rights or is otherwise in breach of Section 2.3 of these Terms.  4.2    Finding Infringing Content. If you identify any Content which is in breach of these Terms, you should contact us immediately using the contact details set out in Section 1.3 of these Terms.   5    Ownership, use and intellectual property rightsw 5.1    Ownership. The intellectual property rights in the Services and in Content are owned by us and our licensors. We and our licensors reserve all our intellectual property rights (including, but not limited to, all copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world. 5.2    No Legal Right. Unless expressly agreed, we do not grant you any legal rights in the Services or the Content. You agree not to adjust, try to circumvent or delete any notices displayed on the Services or the Content (including any intellectual property notices) and in particular, in any digital rights or other security technology embedded or contained within the Services or the Content.   6    Accuracy of information and availability of the Services  6.1    We do not guarantee that our Services, or any Content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Services for business and operational reasons and, where possible, we will try to give you reasonable notice of any suspension or withdrawal. 6.2    Any Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest, but has not been tailored to your specific requirements or circumstances. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes. You should always use your own independent judgment when using our Services and Content.   7    Hyperlinks and third-party sites The Services may contain hyperlinks or references to third-party websites and advertising other than the Services. Any such hyperlinks or references are provided for your convenience only. We have no control over third-party advertising or websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third-party or website does not mean that we endorse that third-party, or their products or services. Your use of a third-party site may be governed by the terms and conditions of that third-party site and is at your own risk.   8    Warranties & limitation on our liability 8.1    Limited Warranty. The Services and Paid-for Services are provided "as is" and without warranty or condition. In particular, our Services may not be uninterrupted or error-free. These terms will not limit any non-waivable warranties or consumer protection rights that you may be entitled to under applicable laws in the United Arab Emirates.  8.2    Liability Exclusions. Except for any legal responsibility that we cannot exclude or limit as a matter of law (such as for death or personal injury caused by our negligence), we are not legally responsible for any: 8.2.1    losses that were not foreseeable to you and us when these Terms were formed; 8.2.2    losses that were not caused by any breach on our part; and  8.2.3    any loss of use, data, business, or profits.   9    Events beyond our control We are not liable to you if we fail to comply with these Terms because of circumstances beyond our reasonable control, including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; flood, fire, explosion or accident; or epidemics or pandemics.   10    Miscellaneous 10.1    Variation of Terms. We may amend these Terms from time to time. Every time you wish to use our Services, please check these Terms to ensure you understand the Terms that apply at that time.  10.2    Variation of Services. We may update and change our Services from time to time to reflect changes to our users' needs and our business priorities. Where possible, we will try to give you reasonable notice of any major changes to any paid-for Services. 10.3    Transfer & Assignment. We may transfer or assign our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer or assignment will not affect your rights under the Terms. You are not permitted to transfer or assign the Terms to anyone else.    11    Disputes & Governing Law  11.1    Contact Us. We will try to resolve any disputes with you quickly and efficiently. If you are not satisfied with any aspect of these Terms, please contact us as soon as possible using the contact details set out in Section 1.3 of these Terms. 11.2    Governing Law. The laws of the United Arab Emirates (as applied in the Emirate of Abu Dhabi) apply to these Terms and all disputes shall be submitted to the exclusive jurisdiction of the Courts of the United Arab Emirates.

Privacy Policy

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currency)


This Privacy Policy describes how Advanced Real Estate Services – Sole Proprietorship LLC (“ADRES”, “us” or “we”) collects and uses the personal information you provide (directly or through third parties), or which is automatically generated, when you interact with our websites and our mobile applications  (our “Services”). 

 

Article I.    CONSENT TO DATA PROCESSING

By accessing or using our Services, you consent to ADRES processing and disclosing your personal information in accordance with this Privacy Policy. If you do not consent to our use of your personal information in accordance with this Privacy Policy and any terms and conditions we publish in connection with our Services, you may not use our Services. If you have questions regarding our use of your personal information, please contact us at support@thinkprop.ae

 

PERSONAL INFORMATION
ADRES is committed to providing the highest level of security and privacy regarding the collection and use of your personal information.  Personal information includes any information by which you may be personally identified, such as a) first name, last name, gender, nationality, post box number and physical address, mobile number, e-mail address, passport and national ID number, visa details and residency status,  and status as a person of determination, b) information about your computing device c) details collected in order to set up your user account from time to time, including payment details (if applicable and subject to PCI-DSS standards) or through your submission of data to our online forms, mobile applications and website contact us pages d) tools on our Services such as interactive geo locators and e) any other personal information you may choose to provide to us from time to time.

 

Article II.    COLLECTION AND USE OF PERSONAL INFORMATION
Collection
The personal information we collect and process about you may include:

• Identity information such as name, passport number and issuance/expiry date, unified identification and Emirates ID details, visa status and information, family book information, contact details, date of birth, gender, next of kin and family details and marital status.  

• Trade information such as your company / employer name and address, the nature of your profession or company profile (e.g., banker / banking, consultant / consultancy, etc. or, where applicable, trade licence number of your company.

• Information that you provide by filling in forms for the Services 

• Personal information provided during a sales event, any contest/promotion sponsored by ADRES or email or SMS campaign, your responses to surveys that we might ask you to complete for research purposes.

• Search queries on the ADRES websites or app or when you report a problem with any of the Services.

• Records and copies of your communications and contact with ADRES. Please note we may record your telephone calls with us for training and quality purposes but will inform you at the start of the call. 

• Details of transactions, searches, enquiries, orders (including payments) and session details relating to your use of our website or app.

• Data we collect from government agencies in response to search enquiries or service requests you make on our website or app. Please see Article VI, Third Party Disclosures, for more information.


Purpose of use
All personal information collected and stored by ADRES is used for one of the following purposes: 

• to grant you access to the Services and provide the Services to you including processing orders and payments in accordance with your Service requests and use of our website and app.  

• for our legitimate  business purposes which include to assess your personal interest in ADRES offered products and services and to respond to communications from you.

• to better understand your needs and how our Services are used in order to design or improve our products and Services and optimise the user experience.

• to  speed up your preferred searches on our websites.

• to comply with federal laws and regulations including fraud prevention.

• to contact you about our own and third-parties' projects and services that may be of interest to you.

•  to generate or maintain records that ADRES is required to generate or maintain in accordance with any agreements it has with government authorities in the United Arab Emirates from time to time.

 

Article III.    COOKIES
ADRES collects certain information about your computing device, browsing actions and patterns e.g. by use of cookies, device ids, etc.

Cookies - An HTTP cookie (also called web cookie, Internet cookie, browser cookie or simply cookie) is a small piece of data sent from a website and stored on the user's computer by the user's web browser while the user is browsing. Cookies were designed to be a reliable mechanism for websites to remember stateful information (such as items added in the shopping cart in an online store) or to record the user's browsing activity (including clicking particular buttons, logging in, or recording which pages were visited in the past).

ADRES websites and mobile applications may collect following information using cookies:

• Geo location data, site and pages visited, traffic data, logs and other communication data while using our websites and mobile applications.

• Information about your computer, IP address, operating system and browser type.

• Web beacons may be used to count users visiting a web page or when an e-mail is opened etc.

• Flash cookies may collect and store information about user likings and navigation.

ADRES does not collect or store any sensitive information such as your financial information in our cookies.

You can configure your cookie settings in your web browser and mobile device and in some in-app settings. However, our Services may not function properly if cookies are disabled.

 

Article IV.    PROTECTION OF INFORMATION

• By employing stringent security measures in the collection and processing of your personal information, all online forms on ADRES websites or mobile applications are submitted to backend systems through an encrypted and secured transmission channel (SSL), however please note we cannot guarantee security of your data outside of the control of ADRES. Communications over public telecommunications networks, including the internet, cannot be guaranteed to be secure.

• ADRES limits its employees' and contractors’ access to your personal information to only those personnel who hold a business reason for having access to such information. 

• We educate all of our employees about the importance of confidentiality and the privacy of your personal information and our legal responsibilities. In addition, our personnel must use individual user names and passwords to access your personal information and we monitor use and access of our systems. This   maintains an audit-trail by identifying who accessed or in any way modified your personal information.

• We employ logical and physical security access controls and we deploy reasonable technical and organisational security measures intended to protect your personal information from unauthorised or accidental access, use and disclosure, and against loss, destruction and theft.

• Any payments that we process on our website or app which are made by payment card will be processed in compliance with PCI-DSS standards.

• It is your responsibility to keep your login ids and passwords to the Services secure. You should not disclose them to any other person and you should update your password without delay if you believe it has been disclosed.

• ADRES will never request you to disclose any personal information through e-mails.

 

Article V.    THIRD PARTY DISCLOSURE

You agree that any and all personal information ADRES holds in relation to your use of the Services or access to our website or app from time to time may be disclosed for such purposes and to such persons as required to enable ADRES to fulfil its obligations under all applicable UAE laws, orders, decrees, decisions, judicial requests and other binding instruments. 

When ADRES shares your information with private third parties we ensure that we impose obligations on such third parties to protect your personal information and that a written binding contract is in place accordingly.

ADRES does not provide your personal information to third parties for their own marketing purposes and does not sell any of your personal information.


Your personal information may be shared:

•    With a third party if you request it. For example, to process a payment we may need to share your information with our payment processing provider or to complete a service request you make we may need to use your information to search a third party government database. 

•    If the disclosure is required or allowed by law e.g., to police or other judicial or competent authority.

•    With reputable reporting agencies, or during the investigation of a fraudulent or suspected fraudulent activity.

•    In conjunction with joint marketing agreements we have entered. 

•    With government agencies such as the Department of Municipalities and Transport and in order to process professional license registration. If the Services incorporate government tools, such as UAE Pass to enable log-in, such tools may need to process your personal information in order to function and these tools are controlled by third parties.

•    With DARI  in order to integrate professional licence(s).

•    With professional advisers including lawyers, bankers, financial service providers, auditors and insurers. who provide banking, financial, legal, insurance, consultancy and accounting services to us.

•    With IT and technical service providers that provide us with IT and technical services which allow the website and app to operate.

•    With service providers such as payment service providers, insight and marketing service providers.
With third parties, to whom we may choose to sell, transfer or merge parts of our business or our assets.

By using the Services, you consent to the sharing of your personal information as described above.

 

Article VI.    YOUR DATA PROTECTION CHOICES

You may request certain actions or preferences in relation to your personal data. These requests may include:

•    access: to receive access and copies of your personal data. 

•    rectification: to amend any inaccurate personal data which we hold about you.

•    erasure: to erase the personal data we hold about you (subject to our legal requirements).

•    restriction of processing: to restrict our processing of your personal data in certain circumstances.

•    data portability: to provide you with your personal data in a structured, commonly used, and machine-readable format and have your personal data transmitted to another data controller in certain circumstances and where it is technically feasible.

•    object: to object where we process your personal data for direct marketing purposes. You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by not checking certain boxes on the forms we use to collect your data. We also include an opt-out link to “unsubscribe” or “opt-out” of receiving marketing communications on each marketing communication we send to you.  

You can enquire about your data protection choices and options at any time by contacting us at support@thinkprop.ae. We will give due and proper consideration to all such enquiries and will comply with applicable law.

Our site may, from time to time, contain links to and from the websites of other ADRES platforms, our partners (which may include government partners), advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies that will apply and are not subject to this privacy policy. ADRES does not accept any responsibility or liability for how these third-parties use your personal information. Please check the relevant policies before you submit any personal data to these websites.

 

Article VII.     RETENTION  & ANOYMISATION OF YOUR PERSONAL INFORMATION  

We will retain your personal data for the duration required to fulfil the purposes outlined in this Privacy Policy, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. and for so long as you maintain an account with ADRES plus a reasonable subsequent period (unless we are required by law to delete your data sooner).
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for analytics, market research and business development purposes, in which case we may use this anonymised information indefinitely without further notice to you.

 

Article VIII.    PRIVACY POLICY UPDATES

ADRES reserves the right in its discretion to change its data processing activities and any change will be reflected in this Privacy Policy. You are responsible for periodically visiting this Privacy Policy to check for any policy changes. If you no longer accept the Privacy Policy and agree with our use of your personal data in accordance with it then you should cease using our website and app and close your ADRES account.